Advice and guidance
The Norwegian Labour and Welfare Administration (NAV) office in your district can give you information and guidance on your rights and the services offered by the municipality.
Who can use the services?
You do not necessarily have to be in a difficult life situation to receive advice and guidance from your NAV office.
You usually have to contact your NAV office yourself to obtain advice and guidance.
In some cases, the NAV office can also, on its own initiative, provide information, advice and guidance if this could help solve or prevent social problems.
What services do we offer?
The NAV office can provide information on rights and guidance on regulations and common practices relating to the services. If you contact us, we can initiate measures to find out what you need.
Examples of things you can get information about and help with:
- case processing rules, right of appeal and case processing times
- filling in applications
- other benefits you may be entitled to (for example under the Norwegian National Insurance Act)
- 24-hour accommodation for people and families who cannot find accommodation themselves.
- accommodation-related issues(arranging accommodation, contracts, rules for applying for housing benefit from local and national authorities)
- employment services and guidance on finding a job
- the work qualification programme
- day care facilities, schools and family counselling
- referrals and health issues
- financial assistance
- advice and guidance for people with substance-abuse problems and their relatives
- the introduction programme for refugees
If the NAV office cannot help you, they will be able to refer you to the appropriate authority.
How we process your personal data
The City of Oslo's privacy policy for social services provided by NAV in Norwegian (PDF)
How to use the services
Contact the NAV office in your district to make an appointment for an interview (nav.no)